Bringing Empathy to IT, with Elizabeth Mendoza

Elizabeth Mendoza, a Business Analyst within the corporate SWFC IT department, talks about her Southwestern career path from the bookfield, to Client Success Manager with Southwestern Advantage, to her current role, including the key mindset shift she got from a fellow seller, the unique value offered by Southwestern alumni, the importance of being able to relate to the customers you're serving (even in a tech role), and why having all the answers isn't the answer to everything.